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CRM/Information Management
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CRM/Information Management

High performing companies know the undeniable benefits of making Customer Information Management (CIM) and Customer Relationship Management (CRM) a core business strategy. How a business coordinates customer information and collaborates across business units and channels is essential to driving business profitability, identifying its most profitable opportunities, and achieving a true 360-degree view of its customers.

Centricity Systems has over 20 years of experience guiding companies through the ever-changing maze of technologies, processes, and solutions to help you understand and implement a business-wide customer information management strategy and to successfully deliver on the objectives of CRM and other customer-centric programs and initiatives.

Independent Advice; No Financial Ties to Specific Vendors

Unlike many consultants of CRM who have direct, financial ties to the CRM/CIM vendors they're recommending, Centricity Systems offers independent advice and recommendations based on the size, resources, and demands of your specific business, free from any financial incentives that can create bias and bad advice to your company.

Today’s customer-centric focused companies understand that CRM and Customer Information Management must extend beyond traditional Sales, Marketing, and Customer Support, to embrace the entire company and its channel partners to successfully achieve a true 360-degree perspective and to properly collaborate and respond to opportunities and challenges.

Centricity Systems’ extensive expertise and hands-on experience with multiple clients in a number of industries allows us a unique perspective into what works, what doesn't, and how to properly match the right solution to your company's size, culture, and growth plans. Our services include:

  • Customer Information Management/CRM Assessment,
  • Customer Experience Review and Improvement Recommendations,
  • CIM/CRM Strategy, Planning, and Implementation
  • Business-wide Process Analysis, Re-Engineering and Development,
  • Interim and Outsourced CRM/ERP Administration and Support

Customer information management is core to any customer-centric program including customer loyalty and customer profitability, and enables the fundamental principles of CRM that can provide return on investment (ROI) and true value to a company.

Contact us today for a no obligation consultation on how we can help your company achieve high-performance results.

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